Director of Patient Financial Services

Job Summary

The Director of Patient Financial Services supports the vision of the Total Healing Environment and the values of respect, integrity, accountability, commitment and quality by overseeing the management of the hospital business office, including hospital billing, collections, and accounts receivables, as well as customer service and cash posting for hospital and physician rendered services. Provides leadership and direction, mentoring and developing staff to achieve operational excellence.

Job Qualifications

Required Qualifications:

  • Bachelor's Degree in healthcare administration, business, accounting, finance or other related field and five years of management level experience in hospital revenue cycle with expertise in billing and collections. An equivalent combination of education and/or experience may be considered
  • Five years of progressive leadership experience within the healthcare environment including coordinating and assigning work, managing performance, mentoring, training and developing staff
  • Experience and knowledge working with a Medicare MAC and Carrier
  • Excellent knowledge of Patient Financial Services and Patient Access/Scheduling terminology
  • Demonstrated success in the ability to effectively manage change in a constantly evolving healthcare environment
  • Commitment to continuous learning and self-development
  • Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service
  • Excellent multi-tasking, analytical, organizational, and problem-solving skills
  • Proficiency in Microsoft Windows
  • Thorough knowledge of PC based applications with intermediate to expert level experience in MS Outlook, Word and Excel
  • Working knowledge of ERP systems, including the use of Excel Add-Ins
  • Working knowledge of ad hoc reporting

Preferred Qualifications:

  • CHFP or equivalent certification
  • Electronic Medical Record (EMR) experience preferred; Cerner strongly preferred

*Must pass pre-employment screening

Company Overview

Yavapai Regional Medical Center is a not-for-profit, integrated healthcare provider that offers a broad range of inpatient and outpatient services. Our healing network includes two full-service acute care hospitals, primary and specialty care clinics, the YRMC Wellness Center and the YRMC Del E. Webb Outpatient Center. YRMC's unmatched continuum of care covers a 5,500 square mile service area and includes cardiac surgery, neurosurgery, a comprehensive Women's Health Pavilion and Arizona's only Patient Blood Management Program. YRMC has earned numerous awards for quality and has earned national recognition as an exceptional provider of care. Our MissionTo provide comprehensive, high quality healthcare consistent with our communities' needs.Our VisionCreating a "Total Healing Environment" wherein the people of YRMC work in partnership with the patients and their families seeking peace of mind and peace of heart as well as physical cures or comfort because we understand the indivisible relationship that exists between body, mind and the human spirit. Our ValuesRespect: Behaving in a way that honors self and others.Integrity: Being consistent and honest in word and deed. Accountability: Following through and being answerable for one's performance.Commitment: Demonstrating dedication to one's work, personal development, the organization, the Mission and the Vision.Quality: Providing service excellence.